Host

 

Job Title: Host/Hostess

Department: Front of the House

FLSA Status: Non-Exempt

Reporting to: Manager

Summary:

A Host/Hostess is responsible for immediately and warmly greeting guests at the door. A host/hostess also seats and presents clean menus to guests in a friendly, professional, and prompt manner. This position is also responsible for keeping the standing and waiting areas clean and organized.

Essential Duties &Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Greets each customer in a friendly manner;

 Provides prompt and attentive service to customers;

 Merchandises menu, daily specials and specialty drinks;

 Ensures that tables are clean and properly set-up before seating customers;

 Ensures that hostess station and rest rooms are properly stocked, clean and well-maintained;

 Maintains customer waiting list and server chart to ensure that customers are evenly distributed among servers whenever possible;

 Answers phones in a friendly manner and takes accurate and complete and accurate messages.

 Communicates immediately with management regarding any customer problem or complaint;

 Pays attention to customer and employee safety by helping to eliminate unsafe or hazardous conditions as they occur;

 Cooperates with management by performing any other duties when asked to do so;

 Constant (more than 2/3 of the time) standing, reaching, handling, hearing and seeing;

 Frequent (1/3 to 2/3 of the time) walking, carrying, feeling, wrist rotation and talking;

 Occasional (up to 1/3 of the time) sitting, lifting (up to 25 lbs.), pushing, pulling, balancing, bending, stooping, crouching, back rotation and operating controls; and

 Other duties as assigned.

Measurements of Success:

 Ensure customer satisfaction 100% of the time;

 Greet and welcome guests within 60 seconds of entrance to restaurant;

 Quote accurate wait times at least 95% of the time;

 Maintain a clean, organized, and efficient host area;

 Maintain an exceptional personal record of punctuality and attendance; and

 Consistently perform all duties in a responsible and efficient manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.h e requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, the individual must be punctual, have a good attendance record, and have reliable means of transportation to work.

 Excellent verbal communications skills;

 Available to work weekends and holidays;

 Regularly communicate in a positive and effective manner with our guests in a fast paced environment;

 Maintain a well-groomed appearance;

 Ability to read, write and determine wait time based on restaurant procedures and systems;

 Good organizational and multi-tasking skills ;

 Knowledge of workplace safety procedures;

 Enjoy and welcome working with people;

 Friendly and outgoing with a sales beat; and

 Maintain a positive attitude no matter the emotional state of our guests.

Education and Experience:

 High School degree or equivalent; and

 At least 6-month’s related experience and/or training.

Language, Mathematical, and Reasoning Skills:

 Ability to speak effectively and communicate with customers or other employees in the

predominant language of the customers and staff;

 Possess sufficient computer skills to allow for proficient use of company-issued software;

 Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule

format; and

 Ability to solve practical problems and deal with a variety of concrete variables in situations where broad standardization exists.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Constant (more than 2/3 of the time) standing, reaching, handling, hearing and seeing;

 Frequent (1/3 to 2/3 of the time) walking, carrying, feeling, wrist rotation and talking;

 Occasional (up to 1/3 of the time) sitting, lifting (up to 25 lbs.), pushing, pulling, balancing, bending, stooping, crouching, back rotation and operating controls;

 Must be able to remain in a standing position up to 8 hours per day;

 Ability to walk while safely handling menus or highchairs frequently weighing up to 20 pounds;

 Frequently operates office productivity machinery such as reservation software and point of sale devices;

 Rarely ascends/descends stairs or takes elevator;

 Frequently communicates to exchange information via written, auditory, and oral

communication;

 Ability to work up to 40 hours per week, including overtime if needed;

 Frequently walk, bend, stoop, use hands to finger, handle or feel, and reach with hands and arms;

 Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; and

 Frequently lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Works indoors and outdoors, with frequent exposure to noise and vibration and odors;

 Occasional exposure to heat, cold, and temperature change;

 Works in an environment that serves alcoholic beverages;

 The noise level in the work environment is moderate to high;

 This job operates in a restaurant environment;

 Work environment entails a fast paced interaction with the public for extended periods of time;

 Work environment entails sharing workspace with others and interaction with other staff 

Work environment entails a fast paced, frequently changing environment in which interruptions are considered normal;

 Work environment involves minimal exposure to physical risks such as operating dangerous equipment or working with chemicals;

 Work environment involves moderate exposure to food allergens such as milk, egg, peanut, tree nuts, fish, shellfish, wheat, and soy;

 Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises; and

 Chemicals known to the State of California to cause cancer or birth defects or other

reproductive harm may be present in foods or beverages sold or served here.

This job description is intended to convey information essential to understanding the scope of the Host/Hostess position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Working at Fog Harbor

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