Type of work: Full-time, night shift
Start date: ASAP
Location: Remote (permanent work from home)
Client: US healthcare company
Hours: 5 days a week, EST
Salary range: TBD - generally equal to or higher than market rates
Tools required: Computer, noise cancellation headset, second monitor, stable internet, and backup internet connection
Objective: To collaborate closely with healthcare providers to ensure that patients receive timely and appropriate care and treatment.
Roles and Responsibilities:
- Provide exceptional customer service to patients, ensuring that their needs are met in a prompt and courteous manner.
- Schedule appointments.
- Work closely with insurance companies to verify patient benefits and coverage, and proactively resolve any related issues.
- Assist patients in navigating the complex healthcare system by offering guidance on insurance, referrals, and other healthcare-related matters.
- Maintain accurate and up-to-date electronic health records (EHR) for patients, adhering to industry standards and best practices.
- Effectively communicate and educate patients on the full range of services offered by the company, to maximize their health outcomes.
- Ensure that all patient interactions are conducted in compliance with HIPAA and other applicable privacy laws and regulations.
Job Requirements:
- Candidate must speak with a US accent.
- Minimum of 2 years of experience as a Patient Care Coordinator or Virtual Medical Receptionist in a healthcare setting for a US-based company.
- Experienced in performing inbound and outbound calls.
- Strong communication and interpersonal skills in English.
- Proficient knowledge of medical terminologies.
- Solid understanding of US insurance and medical policy guidelines.
- Effective conflict resolution and problem-solving skills.
Job Type: Full-time
Pay: Php45,000.00 - Php50,000.00 per month
Expected Start Date: 08/18/2023
