Readiness Specialist [Malaysia]

 

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Responsibilities:

• Answer queries via phone and email. Make outbound calls as and when required.
• Troubleshoot basic computer-related issues/problems. (Hardware, software, user access, etc.)
• Prepare the test centres before they go Live for conducting Exams.
• Keep self-updated on training, new initiatives, and the latest updates.
• Actively work to meet/exceed the desired metrics/parameters.
• Create and document cases as and when required.
• Create and Maintain Reports for Clients (Excel).
• Perform hardware and software installations.

Position Requirement:

• Proven work experience as a Readiness Specialist/ Help Desk L1 or similar role with a minimum 1-year experience.
• Hands-on experience with Windows OS environment
• Ability to diagnose and troubleshoot basic to advanced technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving, operational and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Graduate in Information Technology, Computer Science, or relevant field
• Additional knowledge in programming language (C#, SQL) is an added advantage

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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