Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
About PTC (NASDAQ: PTC)
Since 1985, PTC has been enabling customers to stay one step ahead of the competition by combining our strategic vision with leading, field proven technology. PTC technology helps companies to quickly unlock the value now being created at the convergence of the physical and digital worlds through the IoT, augmented reality, 3D printing, digital twin, and Industry 4.0. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on this promise of physical digital convergence today and drive the future of innovation.
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Korean ALM Technical Support Engineer
If you are a proven technical engineer who is never settled for technical learning and finds the value from helping others, we have an exciting job for you. PTC is looking for talented, enthusiastic, and career-minded individuals to join our Technical Support Delivery team where you will have the opportunity to work with PTC’s industry leading ALM solutions RV&S and Codebeamer. Technical Support Engineer is a position whose job is to ensure a high level of PTC customer satisfaction by delivering superior technical support services. You will be responsible for the delivery of ALM product support services to our Korean and Chinese customers and partners while working closely in a highly talented and collaborative global expert team. You will assume a combination of responsibilities working with our customers and partners to resolve software issues, address questions, and/or provide guidance on best practices related to PTC’s ALM solutions.
As a member of the Technical Support Engineer team, you will have substantial opportunity to grow and advance your career on technical through comprehensive technical and soft skill training programs and project experience.
Primary Responsibilities
- Take ownership of customer/partner issues and questions and ensure their resolution
- Log issues, questions, defects, and enhancement requests, and track associated statuses and related activities, with PTC’s case and SPR management tools
- Research, diagnose, troubleshoot, and identify solutions of customer/partner issues and questions related to installation, configuration, operation, and general best practices of PTC ALM solutions
- Demonstrate strong accountability to solve complex technical problems in complex technical environments
- Assist clients in managing complex IT environments, including maintenance and upgrades
- Escalate issues to testers and developers as needed, following escalation protocols
- Collaborate effectively with team members to provide technical solutions
- Ensure a positive customer experience and solicit feedback
- Professionally interact and nurture relationships with customers and cross-functional colleagues
- Positively represent him/herself to customers and team members.
- Create and enhance a customer-visible knowledge base for re-use by customers and PTC employees
- Demonstrate an innovative, proactive, and systematic approach to improve internal processes
- Train, mentor, as well as participate in continuous training programs
- Ready to assume responsibility for technical topics and local/global project initiatives as needed to evolve organization efficiency
- Demonstrate a willingness to be proactive and taking on new challenges and driving up independently
Requirements - Technical Skills
- 1+ years of experience in enterprise-level application development, configuration, maintenance, or service
- Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades is a plus
Requirements - Soft Skills
- Business writing and oral communication in Korean, Chinese, and English
- Strong customer loyalty in mind with passion and positive ‘Can do’ attitude
- Composure and effective communication in both verbal and written
- Strong time-management skill
Preferred Experience
- Experience in Java, networking, databases
- Technical support or related work experience
- Domain knowledge in ALM
Qualification
Bachelor’s degree. 2+ years of experience. Preferred disciplines include Computer Science, Data Science, Mathematics, Engineering, MIS, or equivalent
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
