Description
Your dream job does exist.
Discover it at Vodafone!
Join our journey as we connect for a better future. Ready?
We are looking for a Fixed Network Quality Senior Specialist
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
How will you spend your time at Vodafone?
- Improving service quality & functional capability across Technology
- Defining the quality standards of fixed services and processes by means of KPIs and SLAs in order to meet the customer satisfaction
- Preparing and tracking performance and quality dashboards of each service & process
- Performing deep dive analysis, highlighting the rootcauses and contact with related teams to be taken actions
- Build data and analytics tools that will offer deeper insight, allow for critical discoveries surrounding key performance indicators and customer activity
- Following up quality related improvement actions and issues until they are fully completed and solved
- Assisting in implementing industry best practices
- Conducting cross functional companywide project / programs
You are just the person we’ve been looking for, if you have:
- BSc/MSc in Electronics & Communications Engineering/Computer Engineering or related departments,
- Proven experience in big data technologies is - Bigdata, Apache Spark, Hive, Impala, Hadoop, Python, SQL
- Good understanding of Automation and Visualization platforms like Tableau, SAP BO.
- Significant experience in Fixed Access & Broadband technologies, products and services
- Experience on E2E Services Performance and Quality Management
- Excellent Project/Program Management skills
- Excellent analytical abilities to grasp the key points from complicated details.
- Significant experience in customer improvement programs
- Good leadership capabilities to lead projects and work groups to successful completion
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
