The DCX Home Based Online Store Program Manager will work as full-time with a rapidly growing US-based company. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be:
- Reasoning ability
- Strong attention to detail and ability to juggle multiple projects at once
- Proficiency in Microsoft Excel
- Excellent organizational skills
- Strong data entry skills
- Superior follow-through and projects to ensure completion
- Focus on accuracy
- Managing deadlines
- Ability to interact with web-based applications
- Independence
- Detail-oriented and excellent concentration ability
Responsibilities:
- Use our web interface for building customer E-Commerce sites as defined in our internal project definition system (CORE), with much of the build information submitted on Microsoft Excel spreadsheets.
- Maintaining and updating existing customer E-Commerce sites based on requests received from an online ticketing request system.
- Adding/updating items, customers, and locations in the PeopleSoft ERP system through the PeopleSoft web interface and synchronizing this information into the E-Commerce system.
- Inspecting landing pages, product information, checkout options, and all other pertinent E-Commerce related website elements to ensure their visual appeal, accuracy, and ease of use.
- Provide outstanding customer service and respond to email and phone inquiries from sales associates and customers.
- Work with our integrated partner network to coordinate the integration and testing of templates/products on the partner’s external systems.
- Prepare implementation letters and completion certificates.
- Manage the deadlines on E-Commerce site builds and help ticket service level agreements on existing E-Commerce site maintenance requests.
- Coordinate with sales associates and customer service team to hand off projects upon completion.
Role Details and Requirements
- Industry: Promotional
- Work Shift: 8 am-5 pm (USA)
- Workdays: Monday - Friday (USA)
- Written and spoken English skills: Very Proficient
- 2+ years of Experience in an E-Commerce role
- Proficient with E-Commerce platforms
- Proficient with Google Applications and Microsoft Applications
- Has direct experience in the promotional industry OR relatable e-commerce experience.
- Education: Marketing, communication, or business degrees preferred
- Salary Range: PHP 35,000 - 40,000
About DCX
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Type: Full-time
Salary: Php35,000.00 - Php40,000.00 per month
Benefits:
- Work from home
Application Question(s):
- How much is your expected salary rate?
- How soon can you start?
